Returns & Exchanges Policy
We offer free UK returns within 14 days. If the item is unused, in its original packaging and accompanied by a valid proof of purchase, we’ll offer a full refund and a free returns shipping label.
Please note gift cards are non-returnable.
International Returns: If you are returning from outside the UK, please arrange your own returns postage. We will process your return as normal once we receive it.
Once we've received back your item, we will notify you by email confirming whether or not it meets the necessary conditions to qualify for a refund. If your return is approved, a refund will be applied to your credit card or original payment method.
Sale items are non-refundable.
We offer free UK exchanges within 14 days of purchase. If you’d like to exchange your order, please email us at firstname.lastname@example.org with your request and we’ll send you a free returns shipping label. Once we've received your return, we will send you your requested exchange. Depending on where you live, the time it may take for your exchanged product to reach you may vary.
International exchanges: If you are outside the UK and would like to exchange, please return your items for a refund and re-order your requested items on our site. Postage will be required on your return items.